FAQ’S

Welcome to the LuxCarrys FAQ section. Here you’ll find clear answers to common questions about shopping with us. Our goal is to make your experience smooth, secure, and enjoyable.

General Questions

Q: What is LuxCarrys?
A: LuxCarrys is an online store offering premium handbags and lifestyle accessories. Our products are designed to combine elegance, practicality, and modern style for everyday use.

Q: How can I contact customer support?
A: You can reach our support team anytime through the “Contact Us” page or by emailing support@luxcarrys.com.

Ordering & Shipping

Q: How do I place an order?
A: Browse our collections, add your items to the cart, and complete checkout by following the secure steps on the screen.

Q: When will my order be shipped?

•  Shipping Fee: Free on all orders
  

• Processing Time: 1–2 business days (Mon–Fri)
  

• Delivery Time: 2–4 business days (Mon–Fri) after dispatch
  
  

Q: Can I track my order?
A: Yes. Once your order ships, you’ll receive a tracking link. You can also check the status anytime through our Track Your Order page. Please allow 24–48 hours for tracking to update after dispatch.

Q: What payment methods do you accept?
We accept:

• Visa
  

• MasterCard
  

• American Express
  

• Apple Pay
  

• Google Pay
  

• Meta Pay
  

• Discover
  

• Diners Club
  
  

Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day return window. Items must be unused, in original condition, and returned with packaging. For complete details, please see our Return & Refund Policy page.

Q: How do I start a return or exchange?
A: Contact us via the “Contact Us” page or email support@luxcarrys.com and our team will assist you.

💬 Need more help?
We’re always happy to assist. Thank you for choosing LuxCarrys.